Funeral Director

MissionHires is seeking an actively licensed Georgia Funeral Director and Embalmer to lead day-to-day service, operations, customer care, compliance, and staff support at the Alpharetta location. This role requires eligibility to serve as Funeral Director in Full and Continuous Charge (FDFCC), a strong commitment to compassionate family service, and the ability to grow revenue, maintain community relationships, and uphold high operational standards.

• Lead daily operations at the assigned location and ensure services are delivered in accordance with company standards, policies, and applicable laws.

• Provide compassionate, tactful, and responsive support to families throughout arrangements, services, follow-up, and all related communications.

• Present all available products and service options to families, address objections professionally, and help secure at-need and pre-need revenue.

• Ensure payment is collected or secured before services are delivered and follow established accounting, contract, and reporting procedures.

• Build and maintain relationships with customers, community organizations, religious groups, and referral sources to grow calls, customer loyalty, and market share.

• Communicate our client's differentiators to prospective families, including pricing options, multiple locations, and company-owned crematories.

• Maintain ownership of assigned family files, coordinate required tasks and merchandise orders, and promptly enter and upload completed information and documents.

• Provide families with regular updates, follow on-call phone procedures, and ensure customer needs are met or exceeded.

• Maintain high standards for the care and presentation of decedents, facilities, grounds, vehicles, and services.

• Participate in services and support operations at other locations as needed.

• Monitor and manage inventory, work with leadership on pricing exceptions, use preferred vendors, and support budget and expense-management practices.

• Complete required reports and monthly expense reports accurately and on time.

• Ensure compliance with company policies, state and federal requirements, identification procedures, GPL distribution, licensing requirements, and audit improvements.

• Use required PPE, identify and address safety concerns, and promptly document and report accidents or incidents.

• Train, cross-train, coach, and support staff; help lead morning huddles; and serve as a positive role model for professionalism, appearance, timeliness, and teamwork.

• Resolve customer and employee concerns promptly and professionally.

• Encourage satisfied families to provide online five-star reviews and identify opportunities to improve service.

• Active Georgia Funeral Director and Embalmer license.

• At least three years of employment experience as a licensed Funeral Director.

• Eligible for approval as Funeral Director in Full and Continuous Charge (FDFCC).

• Ability and willingness to allow use of the Funeral Director license as needed to meet state FDFCC requirements.

• Ability to commute reasonably to Alpharetta, Georgia,

• Demonstrated knowledge of funeral home operations, customer service, arrangements, services, and applicable industry regulations.

• Strong communication, empathy, diplomacy, attention to detail, and follow-through when serving families.

• Ability to lead, coach, and collaborate effectively with staff.

• Ability to comply with safety practices, PPE requirements, company policies, and state and federal regulations.

• Ability to participate in on-call coverage and support other locations as needed.

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