Technical Support Specialist - Turlock, CA
Location: Remote in Turlock, CA, United States
Employment type: Full-time
Salary: $25 per hour
Why This Role Matters
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
How You'll Contribute
Help customers troubleshoot issues with their hardware
Transfer customers to another department or specialist when necessary
Order replacement products or components
Track customers helped in our support database
What Makes You a Great Fit
Bachelor's degree in IT or computer science preferred
Communication skills
High computer proficiency
Desktop support experience
Who We Are, What We Stand For
Price Ford of Turlock is a franchised Ford dealership in Turlock, CA offering new Ford vehicles, quality used cars, flexible financing options, certified service, and genuine Ford parts for local drivers and surrounding communities. To provide a straightforward, customer-first automotive sales and service experience that delivers dependable vehicles, transparent financing, and long-term support to drivers in Turlock and the Central Valley.