Technical Operations Manager - Mexico City, CDMX
Location: On Site in Mexico City, CDMX, Mexico
Employment type: Full-time
Posted: a month ago
Why This Role Matters
This role is critical to ensuring reliable, high-performing payment operations across global markets. You’ll reduce outages, improve partner performance, and build scalable systems that directly impact customer experience and support growth in a 24/7 payments environment.
How You'll Contribute
Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.
Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements
Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting
Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems
Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches
The Company is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.
What Makes You a Great Fit
Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation
Strong organizational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
5+ years of experience in finance, technology, operations, or a similar field at a start- up or tech company. Experience in payment operations is a plus
Strong written and verbal communication skills
Proficiency in Excel, SQL a must
Emerging market experience strongly preferred
English and Spanish language proficiency required
Frequently Asked Questions
Is this Technical Operations Manager role on-site in Mexico City?
Yes, it’s an on-site, full-time role based in Mexico City (CDMX).
Do I need to be fluent in both English and Spanish for this job?
Yes, English and Spanish proficiency are required.
What experience level are you looking for?
5+ years in finance, technology, operations, or a similar field at a startup or tech company.
Is SQL required or just nice to have?
SQL and Excel proficiency are required.
Will I have to work nights or weekends?
Occasionally; the company operates 24/7 and anticipates infrequent night/weekend work for critical issues.
What markets will I manage or support?
You’ll lead performance and monitoring across LATAM corridors including Colombia, Mexico, Brazil, and Guatemala, among others.
What are the main responsibilities day to day?
Improve payment performance, reduce outages, build systems/dashboards/playbooks, and collaborate with partners and cross-functional teams.
Is payments operations experience mandatory?
It’s a plus but not required; emerging market experience is strongly preferred.