Senior Computer Engineer Level 3

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 5:30 PM Eastern Time, with a 30-minute break

Salary: $1,500 per month

Job Overview: 

We are seeking a highly skilled Senior Computer Engineer (Level 3 Network Engineer) to join our team in a full-time, remote capacity. This role is ideal for an IT professional with a passion for solving complex technical challenges, supporting diverse client needs, and driving innovation in a collaborative environment.

As a Senior Computer Engineer, you will be responsible for diagnosing and resolving advanced IT issues, managing client networks and infrastructures, and implementing secure and effective technical solutions. This long-term role offers excellent opportunities for growth, continuous learning, and career advancement in a supportive and dynamic team setting.

Key Responsibilities:

• Provide professional English verbal and written communication to clients.

• Multi-task effectively while prioritizing service requests.

• Diagnose and resolve Level 3 IT issues promptly and accurately.

• Manage client networks, systems, and technical infrastructures.

• Maintain detailed documentation of tasks within the ticketing system.

• Implement technical solutions and ensure alignment with best practices.

• Stay current with emerging technologies and cybersecurity standards.

Qualifications:

• At least 3 years of relevant Level 2 technical experience

• Experience with MSP tools such as ConnectWise, Bitdefender, etc.

• Experience with ticketing software like Zendesk, JIRA, etc.

• Strong documentation skills

• Strong passion for IT and helping people

• Clear English verbal and written communication skills

• Proficiency in Microsoft technologies such as Office 365, Microsoft AD, Exchange, and Windows Server

• Strong understanding of network protocols (TCP/IP, VPN, DNS, DHCP)

• Solid knowledge of cybersecurity best practices

• Experience with networking solutions such as SonicWall, pfSense, Sophos Firewalls, and VPN

• Experience with cloud platforms such as Microsoft Azure or AWS

• Experience supporting Windows 10, Windows 11, Server 2012, and Server 2019

• Experience providing Microsoft Office Suite end-user support

• Experience with administration and support of Office 365

• Experience managing user accounts via Active Directory

Technical Requirements:

• A reliable, high-speed, hard-wired internet connection.

• A dedicated Windows 10/11 Professional Edition PC (not shared with others).

• A noise-canceling headset for clear communication.