Restaurant Assistant General Manager - New York City, NY

The Assistant General Manager supports the General Manager with hiring, training, performance management, and discipline. They foster a positive team culture, ensure compliance with standards and training, and help reduce turnover. This role promotes team well-being, drives customer satisfaction, maintains food safety, and supports shop profitability. The AGM leads team meetings, enforces company policies, and ensures smooth daily operations with a focus on delivering excellent service.

• Support GM with hiring, training, and performance management.

• Champion team happiness by modeling the company's values, culture, and leadership principles.

• Oversee compliance and in-house training, ensuring standards and reviews are completed on time.

• Conduct regular reviews to develop staff, reduce turnover, and address performance issues.

• Promote team well-being and follow up on employee engagement survey actions.

• Deliver consistent customer service excellence.

• Ensure high food and beverage quality through production standards, freshness checks, and training.

• Maintain Food Safety and Health & Safety standards.

• Monitor restaurant performance and react with clear action plans.

• Control stock and financial standards, minimize waste, and review reports to optimize daily sales.

• Leverage merchandising, marketing, catering, and digital platforms to grow revenue.

• Lead team briefs and staff meetings, encouraging two-way communication and best practice sharing.

• Ensure compliance with all policies, procedures, and regulations while safeguarding business integrity.

• A minimum of 2-5 years’ proven success in operations, customer service, and team management

• High volume experience of $2.5-$4 million

• Fast casual (QSR) and/or casual dining experience preferred

• Confident using tools and data to drive results

• Inspire and motivate teams to deliver their best every day

• Thrive in fast-paced, ever-changing environments

• Passionate about creating amazing customer experiences and building loyalty

• Coach, mentor, and bring out the best in people

• Hold self and others to high standards, with a “get it done” mindset

• Value diversity, equity, and inclusion, and building welcoming teams for all

• Advanced education preferred, but passion and experience matter most

• Base Salary: $64,000-$67,000

• Quarterly Bonus Program

• Benefits Include

- Medical, dental, and vision coverage
- Paid time off (PTO)
- Paid Holidays (8)
- 401(k) with company match
- Meal Plan
- Corporate events

• People-focused culture

• Growth and Career Development

With over 175 offices and 350 recruiters in the US and Canada, we have connections that build rewarding careers and grow great brands. Our franchisees and recruiters are here for you without boundary restrictions! Want to move to another state? Want to hire managers throughout North America? We are unique in that our franchisees can work the entire country while offering you one point of contact for all your needs whether you want to hire managers or look for a job in multiple states.

Our clients include nationwide and local restaurants, hotels, retail and grocery chains, assisted living facilities, hospitals, airport concourse outlets, spas, catering and wedding venues, casinos, companies that hire sales and customer service representatives and much more.

Patrice & Associates is the largest and most successful hospitality and retail Executive Search firm in North America and has been in business for more than 25 years. Over these years, we have honed our methods that make us stand apart from our competition.

To help hospitality industry leaders hire the best talent and help great talent find the best opportunities

Equal Opportunity Employer