Restaurant Assistant General Manager - Pret - Philadelphia, Pennsylvania

Support GM with hiring, training, and performance management

Champion team happiness by modeling the company's values, culture, and leadership principles

Oversee compliance and in-house training, ensuring standards and reviews are completed on time.

Conduct regular reviews to develop staff, reduce turnover, and address performance issues.

Promote team well-being and follow up on employee engagement survey actions.

Deliver consistent customer service excellence

Ensure high food and beverage quality through production standards, freshness checks, and training.

Maintain Food Safety and Health & Safety standards

Monitor restaurant performance and react with clear action plans.

Control stock and financial standards, minimize waste, and review reports to optimize daily sales.

Leverage merchandising, marketing, catering, and digital platforms to grow revenue.

Lead team briefs and staff meetings, encouraging two-way communication and best practice sharing.

Ensure compliance with all policies, procedures, and regulations while safeguarding business integrity.

A minimum of 2 years of current proven success in as a Restaurant Assistant General Manager

Confident using tools and data to drive results

Inspire and motivate teams to deliver their best every day

Thrive in fast-paced, ever-changing environments

Passionate about creating amazing customer experiences and building loyalty

Coach, mentor, and bring out the best in people

Hold self and others to high standards, with a “get it done” mindset

Value diversity, equity, and inclusion, and build welcoming teams for all

Advanced education preferred, but passion and experience matter most