Restaurant Assistant General Manager - Fast Casual Restaurant - New York, New York

• Support GM with hiring, training, and performance management

• Champion team happiness by modeling the company's values, culture, and leadership principles

• Oversee compliance and in-house training, ensuring standards and reviews are completed on time.

• Conduct regular reviews to develop staff, reduce turnover, and address performance issues.

• Promote team well-being and follow up on employee engagement survey actions.

• Deliver consistent customer service excellence

• Ensure high food and beverage quality through production standards, freshness checks, and training.

• Maintain Food Safety and Health & Safety standards

• Monitor restaurant performance and react with clear action plans.

• Control stock and financial standards, minimize waste, and review reports to optimize daily sales.

• Leverage merchandising, marketing, catering, and digital platforms to grow revenue.

• Lead team briefs and staff meetings, encouraging two-way communication and best practice sharing.

• Ensure compliance with all policies, procedures, and regulations while safeguarding business integrity.

• A minimum of proven success in operations, customer service, and team management

• Confident using tools and data to drive results

• Inspire and motivate teams to deliver their best every day

• Thrive in fast-paced, ever-changing environments

• Passionate about creating amazing customer experiences and building loyalty

• Coach, mentor, and bring out the best in people

• Hold self and others to high standards, with a “get it done” mindset

• Value diversity, equity, and inclusion, and build welcoming teams for all

• Advanced education preferred, but passion and experience matter most

EOE- Equal Opportunity Employer

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