Restaurant Assistant General Manager - New York, New York
Expired
Location: On Site in New York, New York, United States
Employment type: Full-time
Salary: $64,350 - $67,000 per year
Why This Role Matters
The Assistant General Manager supports the General Manager with hiring, training, performance management, and discipline. They foster a positive team culture, ensure compliance with standards and training, help reduce turnover, promote team wellbeing, drive customer satisfaction, maintain food safety, and support shop profitability. The AGM leads team meetings, enforces company policies, and ensures smooth daily operations with a focus on delivering excellent service.
How You'll Contribute
Assistant General Manager duties include:
- Support GM with hiring, training, and performance management
- Champion team happiness by modeling the company's values, culture, and leadership principles
- Oversee compliance and in-house training, ensuring standards and reviews are completed on time.
- Conduct regular reviews to develop staff, reduce turnover, and address performance issues.
- Promote team well-being and follow up on employee engagement survey actions.
- Deliver consistent customer service excellence
- Ensure high food and beverage quality through production standards, freshness checks, and training.
- Maintain Food Safety and Health & Safety standards
- Monitor restaurant performance and react with clear action plans.
- Control stock and financial standards, minimize waste, and review reports to optimize daily sales.
- Leverage merchandising, marketing, catering, and digital platforms to grow revenue.
- Lead team briefs and staff meetings, encouraging two-way communication and best practice sharing.
- Ensure compliance with all policies, procedures, and regulations while safeguarding business integrity.
What Makes You a Great Fit
Assistant General Manager candidates must possess:
- A minimum of proven success in operations, customer service, and team management
- Confident using tools and data to drive results
- Inspire and motivate teams to deliver their best every day
- Thrive in fast-paced, ever-changing environments
- Passionate about creating amazing customer experiences and building loyalty
- Coach, mentor, and bring out the best in people
- Hold self and others to high standards, with a “get it done” mindset
- Value diversity, equity, and inclusion, and build welcoming teams for all
- Advanced education preferred, but passion and experience matter most