Senior Product Manager

At Cashea, collections are not the “end of the funnel”: they’re an essential part of how we care for our relationships with people, sustain the business, and build trust. This Senior Product Manager in Recoveries role exists to lead that end-to-end experience, combining empathy, efficiency, and focus on real impact.

You’ll work at the heart of a product that bridges customer experience and internal operations. Your mission: improve the collections experience, reduce NPL, and empower the collections team with tools that truly work.

• Design and prioritize the product roadmap for the Recoveries vertical.

• Redesign the collections journey focusing on experience, conversion, and empathy.

• Work closely with Data to understand the behavior of people with outstanding debt.

• Design strategies and products that reduce NPL without compromising the experience.

• Improve internal tools so that the Collections team can operate faster, with better data and greater autonomy.

• Test and scale new contact strategies (notifications, rules, channels, segmentation).

• Measure the impact of every change with clear metrics (payment conversion, NPS, operational cost).

• Propose improvements that balance business impact with the experience of those who need us most.

Your first quarter at Cashea

In your first month...

• You’ll map the current collections journey and identify internal/external pain points.

• You’ll gather information on current tools, processes, and metrics together with Operations and Service.

• You’ll define your first quick wins and prioritize immediate improvement opportunities.

In your second month...

• You’ll lead the redesign or improvement of an internal tool for collections.

• You’ll launch your first contact experiment or differentiated payment strategy.

• You’ll begin working with behavioral metrics (debtor cohorts, return rate, recurrence).

In your third month...

• You’ll take full ownership of the collections roadmap.

• You’ll present your first results report and future vision.

• You’ll begin connecting collections improvements with retention and customer experience.

• Previous experience as a PM in transactional, financial, or operational products.

• Knowledge of collections, payments, wallets, fintech, or similar processes (not mandatory).

• Ability to design human-centered flows, even in critical moments.

• Systems thinking: you understand how an experience improvement impacts business metrics.

• Excellent prioritization, documentation, and cross-functional coordination skills.

• Experimental and data-driven mindset — but with empathy.

• Location: Remote (LATAM preferred)

• Position type: Full-time

• Contract type: Permanent Contractor

Hello! We’re Cashea 👋, and we're on a mission to bring optimism back to Venezuelans 🇻🇪 by building innovative financial products. Since our launch in 2022, we've been dedicated to democratizing financial inclusion through cutting-edge technology. In that time, we've grown to serve over 9 million customers, developed a range of products for both consumers and merchants, and become a trusted name in Venezuela—winning both minds and hearts 💛.

Bring optimism back to Venezuelans 🇻🇪 by building innovative financial products.