Process & Documentation Operations Intern

As a Process & Documentation Operations Intern, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy. Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

• Be a candidate champion, addressing inquiries and resolving issues via email or chat.

• Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.

• Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.

• Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.

• Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.

• Create and maintain support documentation to streamline common and recurring questions.

• Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.

• Handle level 1 escalations that require a solid understanding of our documentation and process and documentation operations processes.
  
  Your First Month:

• Weeks 1 & 2: Learn our communication style and the tools we use. Get familiar with our processes by handling 10 candidate inquiries daily.

• Weeks 3 & 4: Delve deeper into document verification and aim to process 30 documents per day. Develop a solid understanding of process and documentation operations Intern and work towards handling 50 documents daily.

• Week 5: Gain independence in managing candidate emails and contribute significantly to clearing the team's tasks.

What We're Looking For:

• High Agency: You take initiative, make decisions, and tackle challenges proactively.

• Communication Champion: You communicate with clarity, professionalism, and empathy.

• Detail Detective: You have a keen eye for detail and excel at solving problems. Tech Savvy:

• You are comfortable with Google Sheets and eager to learn new software tools. Team

• Player: You collaborate enthusiastically and are always eager to learn and grow.

• Strong written and verbal communication skills.

• Basic understanding of customer support and/or candidate management.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

Please Note:

This is a full time internship opportunity so expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 6-9 months.

Shift Structure:

• 6-Day Workweek: This is a fast-paced, full-time internship where you’ll work six days a week Monday - Saturday.

• Night Shifts & Weekends: While not a regular requirement, there may be times when you'll need to work night shifts or Sundays. When that happens, you'll be compensated for your extra efforts.

• Overtime (OT): If you’re required to work on Sundays or night shifts, you’ll receive overtime pay as per company policy. Your time and hard work will be recognized and rewarded!

• Work Hours: You’ll be working 9 hours a day, with a 1-hour break to recharge. It’s all about balancing productivity with well-being.

• Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free

• Tele doctor consultations with 15 different specialities for you and your family members including Mental Health.

• Learning & development budget ( Up to Rs. 21,000/-)

• Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how you want to use this. Yours to keep.

• Work from anywhere - no location preferred. We have people working from 85 different cities in the country. Truly India. You can even work from a beach, hill or just a city.

• Earn EngageWith points for recognitions from team members, and special events like anniversaries and birthdays, which can be redeemed for various rewards and recognitions.