Patient Access Operations Manager – Acute ER Setting - San Antonio, Texas
Location: On Site in San Antonio, Texas, United States
Employment type: Full-time
Salary: $68,000 - $80,000
Posted: 10 months ago
Why This Role Matters
This is a key leadership role responsible for improving how patients engage with one of San Antonio’s leading healthcare providers. As the Patient Access Operations Manager, you’ll shape the front-end patient experience across a high-volume, acute ER facility. Your work directly influences registration accuracy, financial collections, patient satisfaction, and overall care delivery efficiency.
How You'll Contribute
Oversee daily patient access operations and serve as the main liaison between the hospital and Shared Services
Ensure adherence to customer service standards during all patient interactions
Monitor registration quality and accuracy across all units
Manage staffing schedules, department meetings, on-call coverage, and issue resolution
Lead the team in meeting key targets including insurance verification, upfront payments, and service excellence
Track and report on performance metrics, workforce planning, and department budgets
Support a culture of accountability, continuous improvement, and top-tier patient access performance
What Makes You a Great Fit
Bachelor's degree in Business or a related field (required)
At least 3 years of experience as a manager in a hospital-based patient access department, specifically within a high-volume emergency department (ER)
Proven success leading large frontline registration teams (50+ FTEs) in complex, fast-paced clinical environments
Strong familiarity with healthcare regulations, insurance verification, and patient intake procedures
Experience monitoring and delivering performance tied to 10+ KPIs
Comfort managing budgets, scheduling, QA, and productivity oversight
Perks & Benefits
Competitive salary: $68,000 – $80,000, plus annual performance-based bonus
Comprehensive health coverage (medical, dental, vision)
401(k) with company match
Tuition reimbursement (up to $5,250/year tax-free)
Student loan assistance ($150/month for FT employees)
Paid time off and paid family leave
Life insurance and mental health support
Adoption assistance and identity theft protection
Employee discounts, stock purchase program, and flexible spending account options
On-site medical access: primary care, urgent care, ER, outpatient/inpatient services