Outbound Patient Enrollment Specialist

The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text.
This role will be Monday - Friday, 9am to 6pm Pacific Standard Time or Mountain Standard Time.

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.

• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.

• Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.

• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.

• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

• Experience working in a healthcare services organization with accountability for performance metrics.

• Prior experience conducting a high volume of outbound calls.

• Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions.

• Prior experience working in a fast-paced work environment.

• Ability to maintain the highest degree of patient confidentiality.

• Comfort using CRM platforms. 

• Excellent verbal and written communication skills.

• Passion for providing an outstanding patient experience.

• Skilled in building strong patient relationships and overcoming objections in a phone-based environment.

• Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity

• An opportunity to help improve the quality of life of millions of Americans

• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers

• Competitive salaries and quarterly incentives

• Medical, dental, and vision insurance

• TelaDoc (virtual primary care)

• Competitive PTO

• 401K and 401K match

• National and local discounts powered by TriNet

• Onboarding stipend for remote equipment and home office setup

• Paid Parental Leave

• Charitable Donation Match program

• Expected compensation range: up to $23-$25 per hour plus incentive ($70,000-$80,000 OTE)

• Location: remote

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.