Outbound Patient Enrollment Specialist

Cadence Health is looking for a results-driven Patient Enrollment Specialist to join our team. In this role, you will act as an Outbound Call Agent, proactively reaching out to patients referred by our partner physicians to drive enrollments in our healthcare program. You will be the first point of contact for prospective patients, using strong sales and persuasion skills to communicate the value and benefits of Cadence’s services while addressing patient concerns and objections.
This is a full-time remote role, Monday - Friday, 9 AM to 6 PM Pacific Standard Time or Mountain Standard Time.

• Outbound Sales & Enrollment: Conduct high-volume outbound calls to potential patients, clearly explaining our program's benefits and securing enrollments.

• Persuasive Communication: Utilize effective sales techniques to educate, engage, and motivate patients to sign up, overcoming objections as needed.

• Relationship Building: Establish trust and rapport with patients through personalized, empathetic communication.

• Follow-up & Scheduling: Manage follow-up conversations and schedule virtual enrollment sessions with the Cadence Care team.

• Results-Driven Approach: Meet and exceed performance targets related to patient enrollment and engagement.

• CRM & Data Management: Accurately document interactions and maintain organized records in CRM platforms.

• Healthcare Sales Experience: Previous experience in outbound sales or patient enrollment within a healthcare setting.

• Proven Track Record in Outbound Calling: Demonstrated success in high-volume outbound calling, telesales, or phone-based customer engagement.

• Persuasion & Objection Handling: Strong ability to influence decisions, address concerns, and guide patients toward enrollment.

• Communication & Relationship Skills: Excellent verbal and written communication, with the ability to build rapport and trust over the phone.

• Goal-Oriented Mindset: Comfortable working in a metrics-driven environment with enrollment targets.

• CRM Proficiency: Experience using CRM systems to manage and track patient interactions.

• Fast-Paced Adaptability: Ability to thrive in a high-energy, results-focused setting while maintaining professionalism and empathy.

• Commitment to Confidentiality: Uphold HIPAA and patient privacy standards at all times.

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity

• An opportunity to help improve the quality of life of millions of Americans

• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers

• Competitive salaries and quarterly incentives

• Medical, dental, and vision insurance

• TelaDoc (virtual primary care)

• Competitive PTO

• 401K and 401K match

• National and local discounts powered by TriNet

• Onboarding stipend for remote equipment and home office setup

• Paid Parental Leave

• Charitable Donation Match program