Duty Manager - Cork, Ireland

The Duty Manager is responsible for assisting in the smooth and efficient running of the hotel, ensuring that standards and guest satisfaction are consistently maintained. The role directly contributes to maximizing revenue by overseeing departmental strategies, implementing the brand’s service strategy, and ensuring that guest comfort and satisfaction are prioritized in a friendly, helpful, efficient, and personalized manner

• Liaise daily with all HODs to ensure sufficient staffing levels.

• Ensure operations in all areas meet agreed standards; follow up discrepancies with relevant HODs.

• Assist in daily operation of F&B outlets.

• Be operationally responsible for service delivery and standards throughout the building when on duty.

• Compile and implement new menus with the Executive Head Chef.

• Patrol the building ensuring fire exits are clear and in working order.

• Maintain a presence in key areas (lobby, restaurant, banqueting) during peak times.

• Conduct show rounds and maintain working knowledge of C&B spaces.

• Verify, document, and store goods and purchases efficiently.

• Ensure cleanliness standards in all areas.

• Be highly visible, interact with customers regularly, and handle complaints effectively.

• Participate in creating and updating management strategies.

• Ensure signage is correct and professionally displayed.

• Lead in case of fire alarm/pre-alarm scenarios.

• Maintain back-of-house areas in proper condition.

• Ensure hotel can achieve 100% room occupancy.

• Chair daily team briefing and manage comprehensive handover systems.

• Control issuing of keys and manage requisitions outside store hours.

• Spot check guest bedrooms daily.

• Carry out training and complete assigned projects on time.

• Ensure all Duty Manager documentation is compiled, stored, and policed for compliance.

• Ability to oversee and ensure smooth operations across multiple hotel departments.

• Strong leadership skills to guide teams and handle emergency situations.

• Excellent customer service and complaint-handling skills.

• Knowledge of food and beverage operations.

• Organizational skills to manage documentation, handovers, and compliance systems.

• Capacity to patrol and monitor cleanliness, safety, and service standards.

• Flexibility to be present and operationally responsible throughout the hotel during duty times.

• Competitive rate of pay

• Relocation Assistance

• Access to our Company Pension Scheme

• Death in Service Benefit

• Employee referral bonus

• Friends & Family discounts across our restaurants

• Special rates in our hotel accommodation

• Paid internal and external training days

• Access to Trained Mental Health First Aiders

• Team Member Social & Wellbeing Events

• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month

• Meals on Duty

• Assistance with Leap Cards

Trigon Hotels curates a collection of distinctive hotels in Cork, offering exceptional hospitality, locally inspired experiences, and contemporary comfort for leisure and business travelers. To deliver memorable, high-quality hospitality in Cork by combining warm Irish service, thoughtfully curated experiences, and a commitment to community and sustainability.