Director of Engineering, Loyalty & Promos

We’re hiring a Director of Engineering, Loyalty & Promos to own the technical strategy, architecture and delivery of our loyalty, rewards and promotions platform — including our real-time, personalized bonusing engine. You’ll scale and lead cross-functional engineering teams (FE, BE, SEMs, TPM, QE, Platform), own operational excellence (on-call/rota, incident response and SLAs), and partner with Product, Commerce and MarTech to make promotions reliable, reusable and fast to market.

• Lead and grow multiple engineering teams delivering reliable, scalable, cost-

  effective software; evolve architecture and engineering standards.

• Partner with Product and Platform leaders to shape priorities, sequencing, and technical strategy; provide input on product capabilities and trade-offs.

• Own domain strategy and execution: set direction, align across adjacent domains, and ensure decisions scale beyond your immediate area.

• Build org health: attract, develop, and retain engineering talent; ensure role clarity, succession planning, and leadership growth.

• Drive operational excellence with clear reliability, performance, and cost goals; continuously improve engineering practices.

• Optimize for developer experience: establish DX goals/metrics and remove friction in tools, processes, and platform capabilities.

• Resolve architectural contention and guide teams toward pragmatic, maintainable solutions (simplify/optimize/extend as appropriate).

• Communicate outcomes and org health via KPIs, metrics, and status updates to executives and key stakeholders; represent the org as needed (including occasional travel).

• 10+ years in software engineering, including 5+ years leading leaders (managing engineering managers).

• Proven ability to lead multiple teams and set/defend engineering quality and delivery standards.

• Strong architecture and system design skills; able to decompose complex initiatives across teams.

• Deep backend/distributed systems experience in designing and operating scalable, reliable services.

• Strong judgment on prioritization and resourcing; can build a clear business case when needed.

• Excellent communication and cross-functional leadership in a fast-paced, evolving environment.

• Experience thriving in fast-paced, high-growth startup environments.

• Experience with Kotlin and Kotlin MP

• Extensive experience creating, influencing, and leading cross-functional matrixed teams to deliver complex, organization-wide initiatives.

• The base salary range for this role is 193,000 - 318,000 per year, depending on job-related knowledge, skills, and experience.

• Employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, and more.

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