Customer Support & Sales Specialist - Arlington Heights, IL

We’re a mission-driven platform dedicated to supporting older individuals by making everyday life easier. From trusted cleaning and handyman services to meal delivery and tech assistance, our goal is to empower older adults to live comfortably and independently. As our team grows, we’re looking for a Customer Support & Sales Specialist who is not only passionate about helping people but also comfortable wearing multiple hats across customer care, sales, and partner coordination.

Customer Support & Sales (Frontline Responsibilities):

• Provide friendly, professional support via phone, chat, and email

• Maintain detailed documentation of all customer interactions

• Manage and update customer profiles and case activity in the CRM system

• Maintain a support runbook for quick, consistent issue resolution

• Collaborate with other support groups when incidents require cross-functional attention

• Respond to ClickUp ticket submissions, complete reviews, and ensure timely follow-ups

• Provide backup support across both customer service and sales functions as needed
  
  

Sales & Outreach:

• Conduct outbound cold calls to prospective customers and partners

• Deliver engaging, tailored sales presentations

• Handle sales negotiations and manage the sales process from initial contact to close

• Build and nurture a strong sales pipeline

• Coordinate sales efforts with the marketing and operations teams

• Continually refine scripts and help develop internal knowledge bases

• Conduct market research to identify growth opportunities and service gaps

• Work closely with our Inbound Sales Representative

Service Partner Engagement & Operations:

• Generate leads for potential service partners in key markets

• Support the creation and management of backend operational projects

• Manage Service Level Agreements (SLAs) with service partners

• Complete partner onboarding questionnaires and documentation

Assist in the development of training materials for both customer support and service teams

• Minimum of two years of customer service experience.

• A strong communicator with a friendly, empathetic approach—especially toward older adults

• Highly organized and comfortable juggling multiple workflows

• Driven by solving problems, closing deals, and helping people

• A team player with a proactive, “how can I help?” mindset

• Curious and comfortable diving into market research and backend systems

• Familiar with CRM tools, ClickUp (or similar project management platforms), and general SaaS or service platforms
  
  

Bonus Points If You Have:

• Experience working with or supporting senior individuals

• Knowledge of eldercare services, service platforms, or B2C startups

• Familiarity with tools like ClickUp or HubSpot

• Competitive salary 

• Health, dental, and vision insurance

• Room to grow within a supportive, mission-driven team

• Flexibility of working from home

• The satisfaction of knowing your work truly helps others live better

VivaValet is a pioneering eldercare company dedicated to enhancing the quality of life for seniors through innovative and personalized non-medical services. Our mission is to empower older adults to live fulfilling lives with dignity and respect, while our core values—integrity, empathy, excellence, and community—guide every aspect of our operations.

Vision:
We want to create an trusted environment we feel empowered for our parents and ourselves to  age into. 

Mission:
Our mission at VivaValet is  to create products and services with age understanding that make continued living easier and more safe for our Olders.

Vivavalet is a pioneering eldercare company dedicated to enhancing the quality of life for seniors through innovative and personalized non-medical services. Our mission is to make it easier for older adults to remain at home, retaining independence and confidence, for as long as they wish. We use our decades of aged caregiving and healthcare expertise, combined with the lived experiences of being daughters, mothers, wives and granddaughters, to reimagine services and design solutions around the realities and desires of older adults as unique individuals.