Customer Service Representative - Wyandotte, Michigan

Join Wyandotte Municipal Services as a remote Customer Service Representative and become the welcoming voice for our community-owned utility. In this flexible, work-from-home role, you'll support residents and businesses of Wyandotte, Michigan by delivering reliable, friendly, and solution-oriented service across electric, water, and telecommunications. We value public service, community engagement, and environmental stewardship—if you share our passion for helping others and making a local impact, we want to hear from you!

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Troubleshoot and resolve technical issues, guiding customers through solutions
• Maintain accurate records of customer interactions and issue resolutions
• Assist customers with account management, billing, and product questions
• Support team members with remote administrative tasks as needed
• Follow confidentiality and security protocols to protect sensitive information
• For experienced candidates: Develop and optimize customer support workflows
• Analyze customer feedback to identify trends and improve service quality
• Mentor and train new team members remotely
• Coordinate with other departments to resolve complex issues
• Assist in implementing remote work tools and best practices

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Tech-savvy with a willingness to learn new software
• Reliable, self-motivated, and capable of managing time effectively
• For entry-level: 2+ years of experience in remote customer support or receptionist roles
• Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)
• Strong organizational skills and ability to multitask
• Ability to work independently and handle challenging customer situations
• Adaptable and quick learner
• Alignment with Wyandotte Municipal Services’ values: public service, community engagement, reliability, environmental stewardship, transparency, and responsible management of resources

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive, Safe, and Supportive Work Environment