Customer Engagement Specialist (Aesthetic) - Seattle, Washington

• The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. Thisrole is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as acritical pipeline engine for the sales organization.

• Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.

• Outbound Prospecting & Engagement

• ● Conduct high-volume outbound calls to new business prospects including physicians, Medspa,

• and aesthetic practices.

• ● Re-engage existing system owners to identify expansion, upgrade, or replacement through open

• house staffing opportunities.

• ● Introduce the company’s aesthetic technology portfolio at a high level and assess interest and

• timing.

• ● Navigate gatekeepers and engage decision-makers professionally and confidently.

• Lead Qualification & Handoff

• ● Qualify leads based on established criteria (practice type, decision-maker access, timing, budget,

• and intent).

• ● Accurately document call outcomes and opportunity details in Salesforce or designated CRM.

• ● Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant

• with complete and actionable notes.

• ● Ensure timely and clean handoff to maximize conversion rates and rep productivity.

• Pipeline Support & Activity Management

• ● Maintain consistent outbound activity levels aligned with performance expectations.

• ● Track follow-up cadence and engagement history to ensure no opportunity is missed.

• ● Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

• Qualifications:

• ● Bachelor’s degree (recommended, but not required), or equivalent professional experience in

• sales, marketing, or customer engagement.

• ● 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology

• sales preferred).

• ● Strong communication and interpersonal skills with the ability to connect quickly and build

• rapport.

• ● Self-motivated, goal-oriented, and resilient under pressure.

• ● Excellent organization and time-management skills.

• ● Experience with Salesforce CRM or similar platforms preferred.

• ● Passion for the aesthetics industry and eagerness to learn advanced technology and consultative

• selling methods.

• Position Impact

• The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations,

• identifying qualified opportunities, and fueling growth across the region. This role requires persistence,

• energy, and professionalism to ensure every potential customer has an outstanding first impression of

• the brand.

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