Application Engineer - 3D Design, CNC, Dental Labs

Dental labs today are stuck in a tough cycle: highly technical, patient-specific production work that is still largely manual, repetitive, and dependent on talent that’s increasingly hard to find. At the same time, demand for faster turnaround, greater flexibility, and tighter regulatory compliance continues to rise, putting serious strain on operations and limiting growth. By applying AI to automate production planning, workflow preparation, and full traceability across CNC milling and 3D printing, East Park Avenue's client helps labs operate faster, smarter, and with far less friction.

How You’ll Contribute

• Serve as the technical partner in the sales process—leading demos, discovery conversations, and solution walkthroughs that clearly connect our client’s capabilities to real customer workflows

• Analyze customer production environments (CNC milling, 3D printing, dental CAD/CAM) to identify inefficiencies and recommend optimized, AI-driven solutions

• Support new customer onboarding by configuring the platform to fit specific manufacturing processes and ensuring a smooth transition from current workflows

• Deliver hands-on training and ongoing support to customers and partners, helping them fully adopt and maximize the value of the platform

• Collaborate closely with Account Managers to advance opportunities, strengthen customer relationships, and drive successful deal outcomes

• Act as the voice of the customer—capturing feedback, identifying patterns, and communicating insights to Product and Engineering to influence future development

• Maintain accurate documentation of customer interactions, use cases, and value delivered within CRM systems

What Makes You a Great Fit

• 3+ years of experience in a technical, customer-facing role such as Application Engineering, Technical Support, Sales Engineering, or similar

• Hands-on experience with CNC milling, 3D printing, dental CAD/CAM workflows, or related manufacturing technologies

• Ability to translate complex technical concepts into clear, practical value for customers

• Strong problem-solving skills with a proactive, solutions-oriented mindset

• Comfortable leading customer-facing activities including demos, training sessions, and technical discussions

• Experience working with or supporting production environments and understanding real-world workflow challenges

• Excellent communication and interpersonal skills with the ability to build trust quickly with customers and internal teams

• Self-motivated and able to thrive in a remote, fast-paced, and collaborative environment

Bonus (Nice to Have):

• Background in dental laboratories or dental technology companies

• Experience with technical sales, pre-sales engineering, or customer onboarding

• Familiarity with CRM tools and documenting customer interactions

• Exposure to AI-driven software or advanced manufacturing solutions

East Park Avenue's client is transforming how dental laboratories run digital production—using AI to automate workflow planning, streamline CNC milling and 3D printing, and bring full traceability to every step. Their mission is to help labs operate faster, more efficiently, and without being limited by labor shortages or outdated processes.

They are a highly collaborative team (20 people) working closely together with a commitment to excellence in everything they deliver... The culture is rooted in openness. No silos, no unnecessary policies, and a belief that sharing ideas (and learning from mistakes) drives progress.