Administrative Clerk/Officer

Quick Custom Shirts LLC is seeking a detail-oriented Administrative Clerk/Officer to support day-to-day operations for our fast-paced custom apparel business. You will handle order processing, data entry, invoicing, customer support coordination, vendor communication, and office administration to help us deliver fast, affordable, and reliable service. Ideal candidates are organized, tech-savvy, customer-focused, and comfortable working in a small, growing company.

• Process incoming online and phone orders; verify artwork files, order details, and timelines
• Perform accurate data entry across CRM, order management, and inventory systems
• Generate quotes and invoices; manage PO creation, billing adjustments, and payment confirmations
• Coordinate with production (printing/embroidery) to prioritize jobs and track order status
• Respond to customer inquiries via phone and email; schedule follow-ups and escalate issues as needed
• Maintain digital records, order documentation, and compliance with data/design protection policies
• Assist with shipping coordination, label creation, and tracking updates to customers
• Support vendor communications for blanks, supplies, and rush orders; monitor stock levels
• Prepare daily/weekly operational reports (order volume, turnaround times, exceptions)
• Maintain calendars, schedule meetings, and support general office tasks and supplies
• Contribute to process improvements that enhance speed, reliability, and user experience

• 1-3 years of administrative, operations, or office support experience (ecommerce or print/embroidery a plus)
• Proficiency with office software (Google Workspace or Microsoft Office), spreadsheets, and email tools
• Strong typing accuracy and data entry skills with high attention to detail
• Excellent written and verbal communication; confident phone etiquette for quotes and support
• Experience with invoicing, basic billing, and order management workflows
• Ability to prioritize multiple orders and meet tight deadlines in a fast-paced environment
• Customer-first mindset with problem-solving and follow-through
• Familiarity with shipping platforms (e.g., UPS/USPS/FedEx) and label creation preferred
• Comfort working with design file basics (PDF/PNG/SVG) and checking file readiness is a plus
• Dependable, punctual, and able to handle confidential customer and design information
• High school diploma or equivalent required; associate’s degree preferred
• Eligibility to work in the United States; typical hours Monday–Friday with occasional peak-period flexibility

We also offer these competitive advantages: Competitive Salary, 401k Savings plan w/ company matching  Pension plan  Paid vacation time  Paid Holiday time  Medical, Prescription Drug, & Dental Coverage  Tuition Assistance Program  Employee Assistance Program, Wellness Programs, Bonus Plan and more

Quick Custom Shirts LLC provides affordable custom T-shirt printing and embroidery with no minimum order quantities. The company offers fast turnaround times and an online design tool, as well as phone support for quotes and bulk orders. To make custom apparel fast, affordable, and accessible for everyone by offering no-minimum orders, quick turnaround, and easy online design.